Manage Forgotten Passwords and Usernames

If you a user has lost or forgotten their username & password, they can have it automatically emailed to them 24hrs a day. By clicking on the Forgot Password link on the login screen they will be prompted to enter their email address.



To manage forgotten passwords via email:

You can turn on this functionality by going to:

  1. Tools > Administration > Configuration Options > General Config and tick "Manage forgotten passwords via email"


Resetting Passwords for Students

Students should contact their school for any password related issues. Teachers and Administrators have the ability to reset a student's password if a student has forgotten their password and they don't have an email address.


  1. Go to Tools > Administration and a list of users will display.
  2. Use the search box to find specific user and click Action > Edit next to their name. The Edit User screen will appear.
  3. In the password field type a new password and click save to update changes.

Login details enquiries:

Due to privacy concerns and our contracts with schools, KnowledgeNet support is unable to provide Login details to Caregivers and Students. If you are having trouble logging in, please contact the school and ask them to reset this information for you.

If you are a teacher, please email us from your teacher email, or at least tell us the school you are from and we can look at it in KnowledgeNet.

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